Terms & Conditions Bags

Terms & Conditions

The legal framework governing your relationship with XhomeClean

Last Updated: August 23, 2025 | Effective Date: August 23, 2025

1. Scope of Agreement

These Terms & Conditions ("Agreement") govern all purchases made through www.xhomeclean.com ("Site") operated by XhomeClean Luxury Handbags ("we", "us"). By placing an order, you confirm that:

  • You are at least 18 years old and legally capable of entering binding contracts
  • All provided information is accurate and complete
  • You accept this Agreement in its entirety

Contract Formation: A legally binding contract is formed only when we send the Order Confirmation email. We reserve the right to reject orders for any reason prior to this confirmation.

2. Ordering & Payment

2.1 Pricing Validity

All prices displayed are in USD and valid only at time of order submission. We reserve the right to adjust prices for:

  • Customized product requests
  • Currency exchange fluctuations exceeding 5%
  • Material cost increases verified through industry indices

2.2 Payment Terms

We accept the following payment methods with associated timelines:

Method Processing Time Currency Conversion
Credit/Debit Card Immediate authorization Bank rates apply
PayPal Up to 24 hours PayPal rates apply
Bank Transfer 3-5 business days SWIFT conversion fees apply

3. Shipping & Delivery

3.1 Processing Time

Handcrafted luxury items require 7-10 business days for production prior to shipping. Expedited processing available for 25% fee.

3.2 International Delivery

We ship globally via DHL Express with the following guarantees:

  • Customs documentation preparation included
  • Duties/taxes estimates provided at checkout
  • Real-time tracking with signature confirmation

Delivery Failure: Undeliverable packages returned to us will incur a 15% restocking fee plus return shipping costs. Customers must provide accurate customs contact information.

4. Returns & Exchanges

4.1 Standard Policy

Due to the personal nature of luxury accessories:

  • Returns accepted within 14 days of delivery
  • Items must be unused with original packaging
  • Proof of purchase required

4.2 Non-Returnable Items

The following are final sale:

  • Monogrammed or customized products
  • Clearance items marked "Final Sale"
  • Gift cards and digital products

4.3 Refund Processing

Approved refunds issued within 10 business days via original payment method, excluding:

  • Original shipping costs
  • Customs duties paid at destination
  • Return shipping fees

5. Intellectual Property

All content on this Site is protected under international IP laws:

5.1 Brand Assets

The XhomeClean name, logo patterns, and product designs are registered trademarks. Prohibited uses include:

  • Commercial reproduction without license
  • Counterfeit product manufacturing
  • Unauthorized resale platforms

5.2 User-Generated Content

By submitting product reviews or social media tags containing our products, you grant us:

  • Non-exclusive global royalty-free license
  • Right to modify for technical compatibility
  • Permission for marketing channel usage

6. Liability Limitations

6.1 Product Usage

We are not liable for:

  • Damage from improper storage or cleaning
  • Color variations in natural materials
  • Modifications by unauthorized repair centers

6.2 Consequential Damages

In no event shall our liability exceed the product's purchase price. This limitation applies to:

  • Incidental damages
  • Loss of profits
  • Emotional distress claims

Force Majeure: We are excused from performance delays due to: natural disasters, pandemics, war, material shortages exceeding 60 days, or government restrictions affecting 50%+ of our supply chain.

7. Dispute Resolution

7.1 Governing Law

This Agreement is governed by the laws of Hong Kong SAR, excluding:

  • Conflict of law provisions
  • UN Convention on Contracts for International Sales

7.2 Arbitration

Claims exceeding $5,000 USD must be resolved through binding arbitration:

  • Administered by HKIAC under Commercial Rules
  • Conducted in English
  • Location: Hong Kong

7.3 Class Action Waiver

Claims may only be pursued individually, not as class members in consolidated actions.

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

For questions regarding these terms, contact our legal team at: legal@xhomeclean.com