HelpCenterBags

How Can We Help You?

Find answers to common questions or contact our support team

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 5-7 business days domestically and 7-14 days internationally. Express shipping options are available at checkout for 2-3 day delivery.

What is your return policy?

We accept returns within 30 days of delivery for unused items with original packaging. Customized and monogrammed pieces are final sale. View full policy

How do I care for my leather bag?

Use our specially formulated leather conditioner monthly. Avoid prolonged sun exposure and store in the dust bag when not in use. View care guide

How secure is your payment system?

All payments are processed through PCI-DSS Level 1 certified gateways with 256-bit SSL encryption. We never store your full card details.

Are your materials sustainable?

100% of our leathers are LWG Gold-certified and 73% of materials come from recycled sources. See our initiatives

Do you offer gift wrapping?

Yes! Select gift wrapping at checkout for premium packaging with recycled silk ribbon. Personalized notes can be added to all gifts.

Contact Our Support Team


Live Chat

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Hours: 8AM-10PM GMT+8

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Email Support

Detailed inquiries with 24-hour response

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Phone Support

Speak directly with our artisans

Global: +86 20 8888 9598

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Product Care Tutorials

Leather Conditioning

Conditioning Full-Grain Leather
Hardware Care

Cleaning & Polishing Metal Hardware
Storage Guide

Proper Storage for Longevity