HelpCenterBags
How Can We Help You?
Find answers to common questions or contact our support team
Frequently Asked Questions
Standard shipping takes 5-7 business days domestically and 7-14 days internationally. Express shipping options are available at checkout for 2-3 day delivery.
We accept returns within 30 days of delivery for unused items with original packaging. Customized and monogrammed pieces are final sale. View full policy
Use our specially formulated leather conditioner monthly. Avoid prolonged sun exposure and store in the dust bag when not in use. View care guide
All payments are processed through PCI-DSS Level 1 certified gateways with 256-bit SSL encryption. We never store your full card details.
100% of our leathers are LWG Gold-certified and 73% of materials come from recycled sources. See our initiatives
Yes! Select gift wrapping at checkout for premium packaging with recycled silk ribbon. Personalized notes can be added to all gifts.
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