Our handbags are crafted from premium genuine leather and high-quality synthetic materials. Each bag undergoes rigorous quality checks to ensure durability and aesthetic appeal.

We recommend using a soft, dry cloth for regular cleaning. For deeper cleaning, use a leather cleaner appropriate for your bag's material. Avoid harsh chemicals and store in a dust bag when not in use.

While our bags are treated with water-resistant coatings, we don't recommend submerging them in water. Light rain should not damage your bag, but prolonged exposure to moisture should be avoided.

Currently, we don't offer customization services for our handbags. However, we frequently release new designs and limited editions that might meet your specific preferences.

Standard shipping takes 5-7 business days within the US. International shipping typically takes 10-14 business days. Express options are available at checkout for faster delivery.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. All import duties and taxes are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track your package in real-time.

We primarily use FedEx, UPS, and DHL for domestic and international shipments. The carrier is selected based on your location and the shipping method chosen at checkout.

We offer a 30-day return policy for unused items in original condition with tags attached. Return shipping is free for US customers. International returns are subject to shipping fees.

To initiate a return, please contact our customer service team at XhomeCleanService@outlook.com with your order number and reason for return. We'll guide you through the process.

Yes, we offer exchanges for different colors within 30 days of purchase, subject to availability. Please contact our customer service team to arrange an exchange.

If your handbag arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or refund immediately.